You will also receive email and texts with tracking information and updates on your delivery. Your payment information is processed securely. We do not store credit card details nor have access to your credit card information. Our policy lasts 30 days except rugs. To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Simply return the rug in " as purchased condition " within 14 days of receiving the item for a refund. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items.
To complete your return, you can use our return portal. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted if applicable Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery.
Refunds if applicable Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Sale items if applicable Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges if applicable We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info shopstraya. Once the returned item is received, a gift certificate will be mailed to you. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of shipping will be deducted from your refund.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a refund, credit or exchange. We recommend you insure high value items that you return for change of mind. Shipping costs are non-refundable. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Create your account Lost password?
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